Frequently Asked Questions

Shopping Information

Our shipping method

We prefer GLS. 

How long will it take to get my package?

We are shipping packages with GLS EuroBusinessParcell, and your package will arrive 24-96 hours after we send it. We will be providing a tracking number so you can follow your box until delivery. You can track your package here.

Do you ship internationally?

We currently only ship to countries in the EU.

How do I track my package?

We will be shipping your item/items with GLS. You will receive a tracking number when we send your order. You can check your package’s status on GLS’ official tracking service which is available here.

How long will it take you to send my item/items?

After receiving your order, we will send your package within 48 hours. 

Payment Information

What payment methods are accepted?

We currently accept Mastercard, Visa, Paypal and MobilePay.

Is buying online safe?

E-mærket has authorised our webshop. E-mærket is a Danish marketing labelling organisation whose objective is to ensure safe online shopping for you as a customer before, during, and after a transaction. If you want to read more about E-Mærket >> Visit E-mærket here

Orders and Returns

Who should I contact if I have any questions?

If you have any questions, please contact us through our contact form here

How Can I Return a Product?

You can return the product during the first 14 days after receiving it. We require that the item/items are in the same condition as when we sent it to you and that you haven’t modified the article in question in any way. If you choose to return the item, please send us an email or use your profile for messaging us. When we have received the lamp and checked that it is in satisfactory condition, we will complete the chargeback.

How can I cancel or change my order?

You can cancel or change your order until we ship it. As soon as we have sent your lamp(s), you will have to ask for a refund and return the parcel.

Do I need an account to place an order?

No, you do not need an account to place an order.

Other questions

How should I clean the lamp?

To clean the lamp, use a moist cloth. You can also use a duster to clean off dust. 

Is the lamp available in other colours?

Currently, the lamps are not available in other colours.