Terms of Conditions

Payment options

Our handmade lamps can be ordered on request. Please send an email


Your products will be shipped by GLS through “GLS EuroBusinessParcel”.

Cancellation rights

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase. This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

If the purchase consists of several consignments or parts, the right to cancel will lapse 14 days after the day you receive the last consignment or the last part.

If the agreement is for regular deliveries of goods over a specific period, then your cancellation right lapses 14 days after the day when you receive the first package.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to contact@lampsbykeldebaek.com or make use of the standard cancellation form, which you will find at the end of the terms of business. You cannot cancel the purchase by refusing to receive the goods unless you inform us before you receive the parcel.

Cancelling part of the purchase

If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order. Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods

When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us. You yourself must pay for returning the package, and you will be liable if it is damaged during transport. The cost of returning these goods is expected to amount to maximum 30€.

No right to cancellation

The following agreements cannot be cancelled: Deliveries of goods which are made to your specifications or which are of a clearly personal nature or agreements on specific urgent repair or maintenance work at your address, which you have expressly asked for.

The state of the article when you return it

If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases, this may mean that only the freight charges can be refunded. We recommend that you return the article in its original packaging. If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum

If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.

We will return the money by the same means of payment which you used for the purchase unless otherwise agreed. We may hold back the payment until we have received the article unless you send the documentation that you have returned it.

Send the article to:
Ny pro V/Flemming Keldebaek
Loejtegårdsvej 97 C, 2770 Kastrup, Denmark

We will only accept packages sent directly to this address.

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article. If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be returned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Send the article to:
Ny pro V/Flemming Keldebaek
Loejtegårdsvej 97 C, 2770 Kastrup, Denmark

We will only accept packages sent directly to this address. When you return the article, please attach a detailed description of the problem.

Personal data policy

We need the following information when you trade with us:
Name, address, telephone number and e-mail address

We register and pass on the personal details which are necessary to deliver the goods to you. On our website, we also use Google Analytics. We do this to better understand our customers and make sure that you get the best experience available. If you post a comment on any of our products, we will also store your comment on our website.

Personal data is registered with Ny pro V/Flemming Keldebæk and is kept for five years, after which the details are deleted.

In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes. We work only with processors of data in the EU or in countries where your data will be given adequate protection.

On https://lampsbykeldebaek.com the person responsible for data is Flemming Keldebæk.

You are entitled to be told what details about you we process. If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at contact@lampsbykeldebaek.com

How to complain

If you want to complain about your purchase, please contact us by e-mail: contact@lampsbykeldebaek.com.
If we do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg

If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr


Unless otherwise stated, lampsbykeldebaek and/or it’s licensors own the intellectual property rights for all material on lampsbykeldebaek. All intellectual property rights are reserved. You may view and/or print pages from https://www.lampsbykeldebaek.com for your own personal use subject to restrictions set in these terms and conditions. You must not:

Republish material from https://www.lampsbykeldebaek.com

Ny pro – Lamps by Keldebaek

Att: Flemming Keldebæk
CVR/SE: 14193677
Loejtegaardsvej 97 C, 2770 Kastrup, Denmark
+45 20444087

The Terms of Conditions were last updated: 30. Sep. 2019